08-26-2021 10:06 PM - edited 01-06-2022 03:14 AM
I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona network connection. Please try again later." I added money to the account and my account records the increase but it doesn't make any difference.
08-26-2021 10:57 PM
@Helena2 wrote:I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona network connection. Please try again later." I added money to the account and my account records the increase but it doesn't make any difference.
I am a little confused about exactly what is happening? Sounds like a network issue.
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
08-26-2021 10:12 PM - edited 08-26-2021 10:13 PM
@Helena2 Can you first logon to My Account and confirm the account status? After you logged on, it should show you if your account is Active or Suspended.
Also, you said you loaded fund, what is showing as Available Fund on My Account?
08-26-2021 10:11 PM - edited 08-26-2021 10:12 PM
If you're adding an add on for additional services, follow this process to purchase Add-Ons using your Self-Serve account: