Unable to create account

[Racerz2009]

I selected a number but because of some technical issue , the eSIM could not be installed . I don’t even remember the number I selected . Now I can’t even login using my email . Also cannot even get a number .  How do I proceed ? 
@members

[Racerz2009]

Thank you everyone . I was able to get help from the agents . We can close this thread 

[hairbag1 · Accepted solution]

@Racerz2009 

now you'll need help for a Customer Support person to help you activate successfully. Use this link to start the process..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Racerz2009  Check your sim manger in phone setting and ensure the eSIM is enabled /set to primary and remove old sim and reboot the phone see if that helps . If not you can contact support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Racerz2009 

check if the esim already instead on your phone and just not enabled.  Check the Sim Manager page or Settings->Cellular.  Enable it or toggle on Turn on this line and Reset Network settings

but if you need PM support agent's help, simply message them

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage