Phone number

[FishBowl]

I activated my number recently and I think someone else and I have the same number. When my friends try to text me it goes to someone else instead of me and they are receiving texts from my number which I didn't send. My friend tried calling my number and it went to someone else as well. What should I do or who should I contact?

[darlicious]

@FishBowl 

Which provider did you originally get your phone number from? If it was telus, koodo or pm and the other customer assigned with the number has already changed their phone number then it couldn't hurt to ask if it would be possible to get your old number back. Seeing as you have already been in  contact with a CSA.

[computergeek541]

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@FishBowl wrote:

I ported it from another provider. I had this number for over two years and had it suspended for a little while

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That would cause the situation that you've described in your first post.  A suspended number cannot be ported over.  I believe that what has happenend is that the old carrier reassigned it to a new customer because it was inactive. At that point, you would have lost the phone number. When porting into Public Mobile, the validity of the number porting request isn't fully checked.  Public Mobile would assign the phone number to your account even if the porting request is would fail.   As I was saying, there are two ways this could happen, either in error by Public Mobile, or from me seeing your reply, a request was made to port the number in if it was inactive (and already re-assigned to someone else).

[softech]

@FishBowl   you can stop the email notification by coming here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-subscriptions:notificatio... 

and turn off all email notification

[FishBowl]

Oh no it didn't get resolved yet, I left a message for the agents and am waiting for their reply. I just didn't know how to stop the email spamming that's why I selected an answer, sorry I didn't know how to change the notification settings

Also, the other person who had the same number already changed theirs, so I'm waiting to see if I would be able to keep this one then. Now when my friends try to call my number it says that it's out of service, but they are still getting my calls and texts

[computergeek541]

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@softech wrote:

@FishBowl   no worry.. they are just discussing about the rule in the forum.

So, you picked a solution already, was the issue resolved?  did PM found out what was the issue yet?

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I have changed that because for this type of situation, this does not need a CSA's help. Yes, it may be good to make Public Mobile aware of the issue, but this is a system error and a new number will need to be chosen. That doesn't need the help of a CSA.  This has been a long time issue within the Telus brands that causes them to accidently assign a number that is already active.

[softech]

@FishBowl   no worry.. not about what you posted but just discussing about the rule in the forum.

So, you picked a solution already, was the issue resolved?  did PM found out what was the issue yet?

[FishBowl]

wait I'm so confused.. what's this about

[softech]

@FishBowl then it is a different issue.. did the calls never get to your phone now or just occasionally?? 

if occasionally,  next time ask your friend to ask the other party if he has the same number 

[FishBowl]

I ported it from another provider. I had this number for over two years and had it suspended for a little while

[Anonymous]

@FishBowl 

if you are have new phone number you can Changing Your Number 

You can change your phone number up to 4 times every 30 days after you’ve activated. To change go to your Self Serve Account here link, and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone numbe

• and do Rebooting your phone ,This is quick and simple,to refreshing your network,

  *what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

[HALIMACS]

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@FishBowl wrote:

I activated my number recently and I think someone else and I have the same number. When my friends try to text me it goes to someone else instead of me and they are receiving texts from my number which I didn't send. My friend tried calling my number and it went to someone else as well. What should I do or who should I contact?

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Here's the question, @FishBowl 

Did you PORT the number from another provider or activate at Public Mobile with a NEW number?

If you were porting (moving from another mobile provider to Public Mobile), then it's YOUR number and the other user is the one who will need a new number.

If you activated with a NEW number, it's likely you'll need to change your number.

[Anonymous]

@FishBowl 

just to you know some system the take your number or anyone else and the try to do scam  by call or SMS and you don't call back or SMS to anyone you don't know who is it,

except some SMS is coming from public mobile
4911 or 611

[softech]

@FishBowl   

It could be the number got given out wrong.  How long you have activated the line?  Did call ALWAYS get to someone else and never reach you? If so, It could be the number got given out wrong.   Unfortunately, this is a weird glitch that Telus/Kood/PM has

Since the number is already owned by someone and PM was given out by mistake, you have no chance to keep this number.  Please login to My Account and click Change Number and select a new one 

[Anonymous]

@FishBowl 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...