Unable to complete registration

[Patricia13]

Last week, I signed up for the $45/mo plan and created an account, but I am unable to complete my registration. When I log in, there are two options: "Resume Activation" and "Go to Login Page". I've tried using both, but each time the website asks for my email and password again, but this time I get an error saying the email and password don't match. However, this is the same email and password I just used to login, so it seems like a glitch.

Please help me complete my registration.

Thanks,

Patricia 

[Handy1]

@Patricia13  We happy to hear you got it sorted out 🙂

[Patricia13]

Thanks everyone for the help. The first time I tried using the app, it kept crashing or redirecting me to browser. This time, it worked! 

[softech]

@Patricia13 

did you get to the part using the app to complete the registration?  

You got past the step about payment?  

and you got to the stage about picking new phone number or porting?

[Dunkman]

@Patricia13 

The website is finicky with caching issues.

Try a different web browser, clear cache or incognito mode.  Or try a different device/computer.

[Handy1 · Accepted solution]

@Patricia13  Have you tried the reset password option . See if that helps . Also if on website try using the app instead . If issues persist please submit ticket with  support to help you 

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