Unable to complete activation, "eSim not Installed"

[Anadel]

I keep getting the error "eSim not installed". Other threads have mentioned manually downloading it by using the QR code in the welcome e-mail, but there is no QR code in my welcome e-mail.

I don't know how to open a ticket and I can't log into my account on my laptop because the 2-step authentication wants to send the authenticator code to the phone line that no longer works.

[Anadel]

Reloaded the app and the eSim loaded. Not sure which part of the process led to our success but at least my teen had a functional phone.

[Anadel]

I see on another thread someone with the same issue as me had not heard from customer support after six hours. It looks like a moderator escalated their concerns.

It's been about almost 20 hours (Which I realize is still less than 48 hours) since I submitted request for assistance and I haven't heard anything. Would it be possible to have my message escalated?

[fixin1]

@sdox - With the increased wait times from everyone having some issues with activation, it could be higher, but shouldn't. I've had times where it is same day reply or 2 days.

[sdox]

48 hours? Unbelievable 

[fixin1 · Accepted solution]

@Anadel - Since you've attempted to find the eSIM activation code and were unable to, an agent will be needed to order a new eSIM activation, since it most likely failed.

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