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Unable to call out

Charmaine12341
Great Neighbour / Super Voisin

I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?

2 REPLIES 2

eddieO
Model Citizen / Citoyen Modèle

@Charmaine12341 hopefully won't be that long as some have reported that it started working for them. You can try reaching out to Customer support but not sure if they will do anything for you. To contact them click on the orange circle in the bottom right corner and type: Customer Support Agent


@Charmaine12341 wrote:

I have been unable to amke calls since this morning. I notice others are having the same problem. I am advised it may take up to 72 hoursto fix this. How do we get some compensation back for the loss of service and inconvenience?


The only ones who can assist with that would be the Public Mobile customer support agents. Please open a ticket using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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