Unable to add data to current plan

[jortizv]

I have $10 on my balance and I would like to add Data to my current plan and not waiting for the billing cicle, can someone provide some help to do this, the portal doesn't let me. Thanks

[jeremiahluis]

You would need to head over to the moderator team profile and send them a private message. 

Here's the link to their profile 

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Cheers

[Eveseric]

I need a moderator to contact me

[Tracysolano77]

Hi. I am experiencing a problem with my plan. I changed my plan last Aug. 8,2017 but today my plan was cancelled.. pls help.

[Luddite]

@jeremiahluis Patience, there is a serious backlog. See this: 

https://productioncommunity.publicmobile.ca/t5/Discussions/SERVICE-SUSPENDED-ACCOUNT-PAID-UP/m-p/180...

[jeremiahluis]

I have sent you three private messages you'll haven't replied to neither one of them

[CS_Agent]

I'm really but I cannot ask you to provide me with your personal information in a public post. Please send a private message and I will be more than happy to help you with this!

Regards!

[jeremiahluis]

You had time to reply to this message but didn't respond to my concern? 

[CS_Agent]

Hi @JUAN7 , 

Can you please send us a private message ?

Thank you!

[JUAN7]

I'm also having similar issues can you please assist ?

[jortizv]

didn't realize it was public, thanks

[skmkenn]

@jortizv: I would highly advise removing the above information as soon as possible as all Community members can see it and send it directly to the moderator team instead in order to protect your personal information. To do so, click on the three dots a the top right of each post, click on Edit Reply and then clear out the posts.

Click here send it to @CS_Agent directly in a private message.

[CS_Agent · Accepted solution]

Good morning,

I will be happy to assist you today. Can I please have your Public Mobile phone #? 

In order to better assist you and for security reasons, may I ask for your 4 digit PIN number or your account number?

If you do not have the PIN or account number, then please confirm 3 of this information:

-  The name on the account,

-  mailing address,

- email address linked to the account,

- the last payment date and amount,

- the alternative phone number,

- and your date of birth.
 

I look forward to your response!

Kaba.