Unable to add Credit Card "Unable to process this transaction"

[ikawa]

I lost my debit card and had it replaced with new expiry and security code so I tried to re-add after my autopay failed when I forgot, and I am unable to add a new credit card and reactivate my plan. 

It just says unable to process transaction 

[wetcoaster]

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@ikawa wrote:

@CS_Agent

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@ikawa

If you have tried a different browser (Chrome seems to do the trick for a lot of folks) and/or incognito mode to no avail, contacting the moderators is indeed the way to go. However, it's more efficient and reliable to directly send a private message to the moderator team.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

You can send the message at any time, but, if I got my time zones right, they are gone for the day now. They will be back tomorrow morning at 9am EST. There seems to be a higher than usual work load and they reply on a first serve basis, however they will get back to you as soon as they can.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[ikawa]

@CS_Agent

[ikawa]

No such luck.

@Moderator_Team

[CalvinW]

@ikawa Try refreshing the page or using another browser. 

Also, make sure your new debit card is activated. 

I also recently switched my autopay to a new debit card and got the same message, and it turned out I didn't activate the card yet.