Unable to activate

[cwatts2020]

Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

[cwatts2020]

Good idea, as I don't have a credit card I will have to buy vouchers or use ding to reload

[gblackma]

@cwatts2020  PM only accepts visa debit. If you have one, you can use it to activate. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

[cwatts2020]

I don;t have visa.  Can't attach debit until account is activated.  I have used payal to buy a voucher for a 3rd party for a number I can no longer select to activate.  This is so infuriating.

[geopublic]

@cwatts2020  After your payment, the code will be sent immediately to your email address. Please check your spam folder if you do not receive your code immediately.

[cwatts2020]

That didn't work.

I bought a vouncher for a auto generated number but because I had to go through the activation again that number is no longer selectable.  I fail to see how I put in that number in the set-up.  So now I have a $20 voucher attached to a number I can't select to activate.

[cwatts2020]

Okay so I processed a $20 voucher using ding attached to a 289 number generated by the sign on. I then redid the activation and the number I bough the $20 voucher for is no longer available.

What do I do now?

How do I put the number in manually for the voucher I just bought?

[hairbag1]

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@cwatts2020 wrote:

I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over.  Perhaps I should just go to a store and buy a voucher

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Do you have a valid credit card or Visa debit that you could use to make a 1 time payment to get you started...then use vouchers for subsequent payments.

Best to leave a cc or debit on file anyhow...even if you don't use it, you'll get the autopay reward of $2 per renewal.

[JoyLuck]

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@cwatts2020 wrote:

I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over.  Perhaps I should just go to a store and buy a voucher

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If you have a London Drugs nearby, you can buy a sim card there and they can assist you with the activation.

Buy more than one voucher if you are not using a cc to pay. It will save you extra trips to the retailer during this time of social distancing.

[geopublic]

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@cwatts2020 wrote:

I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over.  Perhaps I should just go to a store and buy a voucher

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@cwatts2020  Open multiple browser windows.

[geopublic]

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@cwatts2020 wrote:

Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload.  I dodn't have a number because I can't activate the phone without a voucher.  Is there a viable online option or do I have to get a voucher at a store?

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@cwatts2020  Just pick a temp number from the PM available number screen. You will receive the voucher via email anyway so you will be able to use the voucher PIN  during activation.

[cwatts2020]

I'm sure I can purchase one but none of the 3 online options suggested here seem to work without abandoning the activation and starting over.  Perhaps I should just go to a store and buy a voucher

[cwatts2020]

I can pick a number that that was at step 2, the browser says I can't work backwards.  Do I have to start the whole process over again?  This isn't very straight forward

[JoyLuck]

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@cwatts2020 wrote:

Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload.  I dodn't have a number because I can't activate the phone without a voucher.  Is there a viable online option or do I have to get a voucher at a store?

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Do you have any friends/family member out and about right now that can purchase voucher for you and give you the pin?

[cwatts2020]

Okay now i'm stumped again. both Xoom and Ding require you to enter a phone number to do a reload.  I dodn't have a number because I can't activate the phone without a voucher.  Is there a viable online option or do I have to get a voucher at a store?

[geopublic]

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@cwatts2020 wrote:

ding requires you to add a phone number, but because I can't complete the public mobile activation I don't have a number.

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Ah yes, they all require to enter a phone number. Can you pick a temporary number during activation and use that?

[cwatts2020]

ding requires you to add a phone number, but because I can't complete the public mobile activation I don't have a number.

[geopublic]

@cwatts2020  👍 Don't forget to use a referral code to get $10 off during activation. If you don't have check your private messages. (You should have a ton by now 😀)

[cwatts2020]

thanks

I tried recharge but it fails to accept paypal, unsure what the glitch is so I'm going to now try ding.

[geopublic]

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@cwatts2020 wrote:

Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher? 

@cwatts2020  No, you will need the voucher

Can I purchase a voucher (interact or paypal) without going to a physical store?

Yes, you can use one of the following:

1. Xoom
2. Recharge
3. Ding

Thanks

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[dabr]

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@cwatts2020 wrote:

Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

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@cwatts2020   Vouchers are available from recharge.com and ding.com online, but there would be an extra fee charged on top of the voucher value.

[JoyLuck]

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@cwatts2020 wrote:

Okay so I have gotten to step 5 of the online activation but can't get any farther.

At no point have I received a confirmation email.

The payment method I wish to use is a voucher but I don't have one yet.

Can I not set up the account prior to entering a voucher?

Can I purchase a voucher (interact or paypal) without going to a physical store?

Thanks

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Vouchers are available at these stores:

[cwatts2020]

Okay so my 2nd part of the question.  Can I purchase vouchers online?

[RossN · Accepted solution]

@cwatts2020  hi  sorry you need to pay in order to complete the process https://www.ding.com/ says they are waiving service fees for vouchers to help out.