Unable to activate my eSIM

[AnnaPom]

I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.

[slusagm]

PM can help.  

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @AnnaPom 

you will need support agent to change the sim type from esim to physical and enter the sim card number.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@AnnaPom wrote:

I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.

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Hello @AnnaPom 

Sounds like you deactivated your physical SIM card. And since your phone can't do eSIM, you may need a new SIM card.

Contact a CS Agent to confirm this. And if they say you need a new SIM card, the go with these options as PM sending it can take up to 4 weeks in the mail.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99