Community

ylefebvre · ‎04-25-2022

Hi there,

Every time I try to access the My Rewards section, I get a message saying:

Oops

Looks like something is not right. Please contact your administrator.

404 - Not Found

I have tried resetting my password but it still fails. Any idea?

Yannick

JL9 · ‎04-25-2022

Sometimes if you click a few times it will eventually go through. It was hit and miss early on but seems to be a lot more reliable now as I haven't seen that page/message in quite awhile

computergeek541 · ‎04-25-2022

@ylefebvre wrote:
Every time I try to access the My Rewards section, I get a message saying:

Oops
Looks like something is not right. Please contact your administrator.
404 - Not Found

Go back into your My Rewards account. On the left hand side where it says "Rewards" under a star, click on that if you're seeing that error message. Click on it until the rewards/points details get displayed. Doing that refreshes the page.

darlicious · ‎04-25-2022

@ylefebvre

You can also log in thru your account. Either the arrow thingy at the top right corner of your overview page or below "plan details" on the left side under "my rewards" by clicking on "access rewards" or before you log in on the self serve account log in page at the top right corner there's another arrow thingy.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

softech · ‎04-25-2022

@ylefebvre try on a different browser (Edge/Chrome/Firefox). Sometimes it is just cache issue. It happened on my Chrome before too. I used Edge and it works. I cleared cache on my Chrome and then working agian.