Unable to Process Transaction

[SDK]

Hi,

Here I'm trying to arrange auto payment with my credit card and I'm receiving a message "Unable to Process Transaction".

Any help?

I need to start using my phone today.

I'm going into my second month.

[dr-et]

try Luddites suggestion and please post if it works for future considerations

[dr-et]

had same issue 3 days ago it solved itself .

happens once a year dont know if its a bug within the system.

tried with same card ,different card.

different browser , firefox might work better than safari or opera.

i had account suspended.now its active .

PM can help but slow prosess due to availability.

frustrating when one needs phone.

It always happen at the wrong time

[Dunkman]

@SDK

I just saw this recent thread.  Not sure whether this applies to your situation.  Maybe try the recommendations from other customer.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Payment-not-Processing/m-p/26...

[Luddite]

If you have credit card on file, dial 611 to pay up. If your plan has expired you can only renew the current plan without moderator assistance.

[Dunkman]

@SDK

Is your account suspended? expired?  

Did you have a credit card already loaded into autopay?  or are you trying for the first time?  

[SDK]

I tried and it doesnt work. What the hell.... I need my phone on right now....

[Dunkman]

@SDK

The Public Mobile website can be finicky.  Sometimes using a different internet browser works, clearing cache, using incognito mode.  Leaving the apartment number section blank also is necessary.  Making sure the address matches your credit card address exactly.