Unable to Port Koodo Phone Number

[JudoFreak]

I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I would prefer to use my old phone number over the (hopefully) temporary one I have currently. Thanks in advance!

[JudoFreak]

It works! Thanks so much!

[Shazia_K · Accepted solution]

Hello @JudoFreak, 

Thank you for your patience! 

I was able to complete your port request from Koodo prepaid. 

Can you please restart your device and test your Public Mobile SIM card? 

Thank you, 

Shazia

[JudoFreak]

Excellent, sounds good, thanks for your help, I hope everything gets sorted!

[zhadj030]

We can't really give you a precise time, but rest assured that once it is your turn they help you out quickly 🙂

[JudoFreak]

Thanks for the quick help. I have sent a PM to one of the mods, I assume I'll get a response on Monday or so? Thanks again!

[Luddite]

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@zhadj030 wrote:

@Luddite Sure, if that is what everyone is doing, I will stop tagging

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Thanks.

[zhadj030]

@Luddite Sure, if that is what everyone is doing, I will stop tagging

[Luddite]

@zhadj030 FYI: we are trying to recommend just private messaging when it is clear the moderators must intervene. The post you reference has the information needed to send private messages. 

A tag plus private message doubles effort of the moderators to allocate resources.

[zhadj030]

Unfortunatly you will have to contact the moderators for that, since they are the only that can access that information. 

Here is how.

Make sure to send a private mail to one of them  and include your name, SIM card number and phone number as well and I am sure our awesome mods can help you out about this issue. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...