Unable to Log into Self Serv Account

[Raje]

It appears the phone or SIM is damaged - we are receiving a "not registered on network" message.   Because of this issue, we are unable to receive 2FA messages to log into the self-service account.  can you please help? 

[Raje]

send by e-mail option is not available.  The following two options are available: 1) send via text 2) send via voicemail

[computergeek541]

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@Raje wrote:

It appears the phone or SIM is damaged - we are receiving a "not registered on network" message.   Because of this issue, we are unable to receive 2FA messages to log into the self-service account.  can you please help? 

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Click on the resend code button and tell it to send by e-mail.