Unable to Call

[MarkDelaney]

Hi,

My plan expires in 5 days from now. I’m supposed to have unlimited US and Canada calls, although, for some reason every call I’ve made today goes straight to voicemail saying “8UV1…”. I can’t call anyone in US or Canada.

How can this be fixed as it is very urgent?

Regards,

[DDM69]

My wife’s phone has this issue today as well.  My phone has no issues.  I’ve tried all sort of troubleshooting recommendations. Had to submit a ticket. 

[esjliv · Accepted solution]

@MarkDelaney  - there is something messed up with calling with other customers too.

Restart your phone and perform a reset of the network settings. If still issues submit a ticket to CSA.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent