Unable active qr code

[Imeason]

Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it already 6 hours ago nothing received. I need go out with data, who can help me 😞

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Imeason]

I switched to Public Mobile last night and have been facing eSIM activation failure ever since. I am unable to add the eSIM by scanning the QR code provided in the email, and my cellular settings are currently empty.

I submitted a support ticket 18 hours ago but have not received a resolution. I stay home all day and I urgently need my phone service tomorrow. Since there is no live center, how can I do right now?  Please help！！！ 

[Imeason]

After deleted the previous carriers eSIM this page like this 

[hTideGnow]

hi @Imeason 

that usually means the eSIM already installed by the app.  Can you check your Settings -> Cellular screen?

[Imeason]

I tried and it still show me 

 

[Imeason]

 

 

[Frank52]

Have you tried rebooting your cellphone to see if that fixes the glitch?

[hTideGnow]

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@Imeason wrote:

Same here 

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HI @Imeason 

 please tell us what was wrong, what you have done and what error

[Imeason]

I checked and there is no new eSIM, I could not understand why the QR code can’t be rescanned and add it again. 

[Imeason]

sad

[Sansan]

Others have been waiting for 36+ hours already. 

[Sansan]

It could be that the eSIM was already installed in your phone.

While you are waiting for cs, check Cellaulur Settings or your SIM Manager it could be installed already called business or travel.

If it's there you would need to set it as primary and disable any other non PM.

[Imeason]

I have sent a message 6 hours ago, but nobody replied me

[hTideGnow]

hi @Imeason 

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage