05-17-2022 06:31 PM
I have balance in my account and recently I purchased US roaming add-on when I make a call in US from Canada the call cannot be completed. or shroud I be in US
05-17-2022 07:45 PM
05-17-2022 06:38 PM
05-17-2022 06:36 PM
thank you so much for your advice
Roaming is only for while in the US. Are you sure you bought it as you say you have a balance?
If you have been here since last year maybe you have the free minutes from Christmas time. If not then you would need to buy the 1000 minute add-on.
05-17-2022 06:35 PM
US roaming add ons are for use in the US. If you are calling from Canada you will need long distance calling minutes to complete your call.
05-17-2022 06:35 PM - edited 05-17-2022 06:35 PM
@monilama
Roaming US add ons are to be used only when you are in the US. Contact a CS Agent to have them credit your account.
You need to buy the 1000 minute US add on if in Canada calling to the US.
