US roaming add-on

[kait930]

I mistakenly added on US roaming - I have to be in the US to use it, correct? May I have it refunded please? 

[HALIMACS]

Interesting supposition, @hTideGnow 

[hTideGnow]

Hi @HALIMACS  is that the secret to your user name?  Halifax.  🙂

[kait930]

Thank you, Halifax’s! I’ll try them.

[HALIMACS]

Just so you are aware, @kait930 , on this forum you are communicating with other Public Mobile customers, just like you.

You've been provided with access information to the Customer Support Agents.  They are very accommodating to errors in managing one's account.  I'm confident they will credit the difference (if recently purchased and not used) to your balance so it can be used for future renewals or add-on purchases.

[VIP_Tech]

Hi @kait930 

yes when you in U.S. then purchase it because that Add-one is start right away when purchase it for 10 day packages.

send Private Messages to Customer Support Agent

to remove wrong Add.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[esjliv]

@kait930  - contact CSA and explain your mistake. They should be able to add the $'s back to your Available Funds area.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

edit: yes correct, Roaming addons only work whilst you are in the USA.