US Talk and Text Add on not working

[mariadinis48]

Good evening, 

I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

[mariadinis48]

Thank you for your help. I used the link and am awaiting them to message me back.

[hairbag1]

@mariadinis48 

is this a re-purchase of the 15 Day US Roaming add-on ? If so, you need to wait until first add-on expires, plus an additional 24 hours before re-buying. You can message Customer Support using this link to see if they can help now..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mariadinis48]

Is this something new? I've been away in the US and haven't changed anything on my phone.

[Handy1]

@mariadinis48  Make sure you have data roaming turned on in phone settings . Set phone to 4G/LTE and connect to T mobile or AT&T