10-04-2018 03:44 PM - edited 01-05-2022 02:02 AM
I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before.
Do I have to "activate" my add on purchase or anything?
Thanks!
Solved! Go to Solution.
05-08-2019 11:00 AM
@stonechucker wrote:
@duffer900 wrote:
@Muldersarah7989 wrote:Will my plan rewn in the usa
And of course, forgot to mention, you would have to have autopay enabled...
Not correct... as long as available funds are equal to or greater than plan cost, AutoPay is not required.
I was trying to understand what he meant. I was guessing that he meant his main plan if he was in the states. Was kinda vague, took a shot.
05-08-2019 10:56 AM
@Muldersarah7989 wrote:Will my plan rewn in the usa
Your plan will NOT work in the US unless you got a 10 day US Roaming Add-on. Public Mobile has these add-ons avaialble for your consideration. They only work for 10 days and start the second you buy them....
05-08-2019 10:49 AM
@duffer900 wrote:
@Muldersarah7989 wrote:Will my plan rewn in the usa
And of course, forgot to mention, you would have to have autopay enabled...
Not correct... as long as available funds are equal to or greater than plan cost, AutoPay is not required.
05-08-2019 10:15 AM
@Muldersarah7989 wrote:Will my plan rewn in the usa
And of course, forgot to mention, you would have to have autopay enabled...
05-08-2019 10:12 AM
@Muldersarah7989 wrote:Will my plan rewn in the usa
I don't see any reason why it wouldn't. The plan itself would renew using the PM Servers I would think.
05-08-2019 10:07 AM
Will my plan rewn in the usa
05-07-2019 08:45 PM
@Muldersarah7989 wrote:Will my plan till come if I am in the USA th sat
@Muldersarah7989 hi there. I would love to try to answer your question but unfortunately it's not clear to me what you are asking. Would you be able to re-state your question a little clearer?
05-07-2019 05:18 PM
Will my plan till come if I am in the USA th sat
01-15-2019 06:25 PM
Before a recent trip into Maine, Bangor area, I purchased add-on for data, text and phone. The area where I stayed had limited service(Hermon) but even in Bangor with super service the data service (with TMobile) was far less than stellar, actually got online 3 different times while in service and got booted each time. Texting was ok but spotty, think next time I'll buy a local sim and plan as I've done in the past
10-26-2018 10:54 PM
@Rache115, APN stands for Acces Pont Name. Basically it is the grouping of settings used by your phone to connect to the provider's network.
You can find the propper settings at the following site:
https://apn-canada.gishan.net/
If you need more info on changing/setting your APN settings, please indicate the type of phone you have.
10-26-2018 10:20 PM
What is APN? Sorry 😐
10-26-2018 10:19 PM
$40 with 4.5 gigs anytime minutes text etc and yes I’ve restarted the phone and bought the plan on the 16th when I went to the USA
10-26-2018 08:01 PM
@Rache115 the message that you've used up the data just means that your 10 days are about to end. Nothing to worry about there. However, you should not be prevented from getting your data now at home. If a reboot of the phone doesn't fix it, then you may need to check that your APN settings are still correct.
10-26-2018 07:38 PM - edited 10-26-2018 07:39 PM
@Rache115 wrote:I’m back from the USA and had purchased a 20 data only plan while I was there (it didn’t really work at all... only for my Disneyland app) I’m home now in Canada and can’t get my messages to work on fb and I just got a message saying I’ve used 95% of my USA roaming but I’ve been back 2 days and turned my roaming off..... suggestions??
What is your Public Mobile plan?
Is it active?
What exact day did you buy the roaming add-on?
Can you do all the ins and outs and internet of whatever your plan is?
Have you restarted your phone?
10-26-2018 06:10 PM
I’m back from the USA and had purchased a 20 data only plan while I was there (it didn’t really work at all... only for my Disneyland app) I’m home now in Canada and can’t get my messages to work on fb and I just got a message saying I’ve used 95% of my USA roaming but I’ve been back 2 days and turned my roaming off..... suggestions??
10-13-2018 07:11 AM
@Mugsy wrote:Your trip will probably be over before the moderator replies! Current response time ... About 5 business days
I heard they got it down to 24 hours now!
10-05-2018 12:30 AM
Your trip will probably be over before the moderator replies! Current response time ... About 5 business days
10-04-2018 04:09 PM
@mikessime wrote:I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before.
Do I have to "activate" my add on purchase or anything?
Thanks!
Just tender it is a two step process to get add-ons so make sure you see it listed in the add-on section and the money just isn't sitting in available funds
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-04-2018 04:04 PM
Thanks! That covers it.
10-04-2018 04:04 PM
@popping wrote:People had reported that text does not work after using US roaming add-on.
If this happens to you after coming home from US, please send a private message to moderator for help ASAP.
The issue is not that texting didn't work when you come back from the US. In some cases after the 10 days are up you may experience where you can't receive texts . You can still send them
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-04-2018 04:03 PM
Thanks for the heads up, will do!
10-04-2018 03:51 PM
People had reported that text does not work after using US roaming add-on.
If this happens to you after coming home from US, please send a private message to moderator for help ASAP.
10-04-2018 03:46 PM
@mikessime, your US add-on is active the minute the purchase is made. There is nothing else to do except when in the US to make sure the phone is connecting to the partner network. Also, make sure roaming data is enabled.