US Roaming not working - Android (Samsung)

[kamping1]

I have tried to connect with my purchased US Roaming package (Talk and Text only) but get the message "Not registered on Network". I don't even see the network being avaiable.

As per the chat-bot troubleshooting, I turned on Data Roaming and tried to create a new connection. No luck.

It then asked for me to reset all my network settings - done.

I'm not sure what to do next. Help, please.

[kamping1]

[kamping1]

I cannot seem to edit the Mobile Internet APN so I tried creting a new one with your settings calling it Mobile Internet 2 but cannot select it for use.

[Timer]

@kamping1 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

Login Page  to your account and pass screenshot of your add-ons is showing in your account for US.

[Timer]

@kamping1 

fix it to 

• APN: sp.mb.com
• MMSC proxy: 74.49.0.18
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 80
• MCC: 302
• MNC: 220

[kamping1]

This is the first time trying to roam outside of Canada - first add-on.

(I don't know what "add to tag OP" means).

[esjliv]

@Timer this is a 'not registered on network' issue, not an apn issue. Right!?

@kamping1 

Is this your first Roaming addon you are using in the USA, or is the the 2nd one that you purchased after the first one exhausted?

add to tag OP

[kamping1]

Most all are the same except...

MMS proxy is not an IP address but says mmscproxy.mobility.ca

MMS port says 8799

APN type: internet +mms

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

APN enabled

[Timer]

@kamping1 

go to your device setting APN and see those all number it's your device has same  photo

[kamping1]

What do you want me to check in the APN settings (I don't know what most mean).

Do you have a correct list for me to compare to?

[Timer]

@kamping1 

check  APN

[kamping1]

Tried AT&T.

Phone Model: Samsung S10E

[Timer]

@kamping1 

select  AT&T,

your device samsung which model.

[kamping1]

Also, after the phone restart, I can see both T-Mobile and AT&T networks. Still getting the same Cannot connect message.

[kamping1]

Select device model to get customized...It just shows Mobile Internet and Tethered Mobile Internet as options. No device model visible.

[kamping1]

Phone is unlocked (not bought from a carrier).

[kamping1]

No other phone or SIM card available.

I have been using this phone flawlessly in Canada for the last 6 months. All works well. I take care not to drop, etc.

[Timer]

@kamping1 

check this APN settings

select your device modal to get customized,

@computergeek541 

because OP did reset all network settings,maybe something missing.

[hTideGnow]

HI @kamping1   

Do you have another phone to test the sim card?

You see the network (AT&T) but connect connect and have the message "Not registered on network", it makes me a bit worry, it is your device problem. 

did you buy your phone from a carrier?

[computergeek541]

---

@Timer wrote:

@kamping1 

do turn off device and turn on,, and check your APN.

---

The APN settings would be the same whether the custoemr is in Canada or the U.S.  Also, incorrect APN settings would not cause a device to not connect to the base network or show a "not registered on network" message.

[kamping1]

Under Mobile Networks, Access Point Names (APN) I see Mobile Internet and Tethered Mobile Internet.

What am I checking for?

[Timer]

@kamping1 

do turn off device and turn on,, and check your APN.

[kamping1]

Data Roaming is enabled.

I de-selected the Select Automatically, and the networks show up.

I see Verizon, AT&T and 313100. I select AT&T and it says "Registering on AT&T..." but then says "Unable to connect. Try later."

Error message shows up as

[Timer]

@kamping1 

go to your network and choose AT&T or T-mobile,

and rebooting your device.

[hairbag1]

Make sure Roaming is enabled on your cell phone...look in settings to confirm.

[kamping1]

US Roaming shows as being paid and active.

I looked through some of the articles, but none I looked at were the same (mostly with iPhones).

I will try a CSA.

[esjliv]

@kamping1  - Roaming addons are for use whilst in the USA. You are in the USA, right...just checking.

Purchasing an addon is TWO STEPS; be sure to:

1. Add funds to your account, if you don’t have sufficient funds  
2. Go back to the Add-Ons page and select your Add-On.

If you still see the $s in your Available Funds area, then you need to go back to complete step #2.

Get Help Article and Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roam...

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent