US Roaming and Text not working

[Kircic]

I bought a 10-day pass for US text and 500mb data. I did both steps to enable the package (I can see it listed in my account). I’ve not been able to connect properly to a US carrier. My phone says it’s on LTE with T-Mobile but I don’t have internet access and texting doesn’t work either.

I have tried restarting my phone, restarting my data connection, using different carriers. I’m on an iPhone.

[AE_Collector]

Can’t think what it’s called but there are those data tables to load to your phone to ensure it is able to work with other carriers that PM/TELUS uses. I frequently show connected to T-Mobile in USA rather than AT&T. Inadvertently having Roaming set to off would seem to me to be a frequent cause of thinking a US roaming package was not working.

Terry

[Alireja]

@Kircic @jege41 Have you guys got a chance to forward your concerns regarding US roaming to the Moderator_Team?

[jege41]

On June 11th 2019 I added US roaming while in WA state and like you the service did not work. I want my money back!

[RossN]

did you try to manualy fix it by manually selecting ATT under carrier.I assume you have roaming enabled