US Roaming - Unlimited Talk not activating.

[Dayal108]

Hi,
I purchased US unlimited talk and the add on is listed on my online account but I'm getting "No Service".
I restarted my phone and off data roaming turned on in my iphone.
Is there something I can do to get it to activate?
I am already in the states.

Thanks,
Matt

[Dayal108]

Thanks! I'm on now. I couldn't figure out how to manually select, but random clicking around at the network providers finally appeared. It was just continually cycling on "automatic" prior.

[hTideGnow · Accepted solution]

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@Dayal108 wrote:

and the add on is listed on my online account 

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HI @Dayal108 

So, you see the roaming add-on on the Plan Details page?   Which one you got?  The Talk-Text-Data combo?  You only bought one and not multiple add-on ,right?  if you got multiple , let us know which exact ones you got

Make sure you manually select T-Mobile and AT&T (but try T-Mobile first , better chance because of the 3G decommission situation) in the network provider settings

Try it in a different area, there could be network issue at where you tried in the beginning

[JL9]

Once you confirm you did the 2 step process to activate the add on, using T-Mobile is definitely better due to the 3G issues. 

[dust2dust]

Do you mean you see it on the plan details page? Or listed as a purchase in your payment history? Or do you still see the amount paid in your balance?

If you can manually scan as mentioned then use T-Mobile.

[Meow]

Try to connect to AT&T or T-mobile. One could be better than the other so, if one doesn't work well, try the other one.

[will13am]

@Dayal108 , can you search for mobile networks to connect to and confirm that you are able to see the a roaming partner network (AT&T or T-Mobile)?  You might need to manually force a connection to the network.