US Roaming | Network Busy | Fast Busy Signal

[uy]

Hey all. I posted this 2 weeks ago. It was flagged as "spam" and blocked. Received zero replies. Public Mobile support has been unable to provide a resolution. Hopefully somebody can help me out here. Thanks in advance 

I have a CAN / USA / MEX plan. Using a 4g capable phone with Android 14. Data and text are working in the USA but not voice. Fast busy signal. "Network busy." Every time.

Roaming ON.

Mobile Data ON.

voLTE ON

APN settings set as suggested.

Tried manually connecting to T-Mobile

Tried manually connecting to AT&T.

Tried Verizon.

Tried resetting network settings to factory defaults.

Tried restarting multiple times.

Fast busy signal for outgoing calls. Every time. No matter what. "Network busy"

Umdigi phone. Same behaviour with my old samsung phone.

Would anyone have any tricks as to how to resolve this?

Thank you.

[uy]

"Not Compatible"

Thats it then.

Thanks for your messages

[hTideGnow]

hi @uy your Umidigi might be new but it is not on PM whitelist 

you can try to turn on the VOLTE toggle but it might not work.   if it does not work , you have no choice but to get a phone that is compatible with PM system

[uy]

If the phone not being whitelisted is the final verdict, then I guess this is the end of the road.

Thanks for your responses.

[hairbag1]

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@uy wrote:

There is a switch on my phone for voLTE. I have it switched on. It is a brand new phone with Android 14. It shows LTE beside the signal strength. Data and sms working good.

Thanks for your replies.

---

Once again...use the device checker at the end of the article. Just because your cell has VoLTE turned on means nothing. It may not work. Please...check and let us know what it says about your cell.

[uy]

There is a switch on my phone for voLTE. I have it switched on. It is a brand new phone with Android 14. It shows LTE beside the signal strength. Data and sms working good.

Thanks for your replies.

[hairbag1]

@uy 

it might be...but use the device checker to confirm if it's gonna work with Public Mobile whilst in USA..

https://www.publicmobile.ca/en/get-help/articles/volte

[hTideGnow]

hi @uy it is your phone 

both your Umidigi and older Samsung are not in PM VoLTE whitelist and hence cannot make calls in  US You can use the IMEI checker here to confirm 

https://www.publicmobile.ca/en/get-help/articles/volte

what you need is a newer Samsung phone or a phone that is whitelisted with PM.  You need to think about getting a phone that is on PM whitelist as 3G will be decommissioned I'm Canada soon and you will have the same voice trouble 

[uy]

Yes, the phone is voLTE compatible.

[hairbag1]

@uy 

here's some reading that might apply to you. You cell might just not work whilst in US. There's a device checker at the end of the article...

https://www.publicmobile.ca/en/get-help/articles/volte

[uy]

I am now able to post. Lets pick this discussion up under the proper subject. I have started the thread. This thread can be closed. Thanks.

[uy]

Its an umidigi.

But its not the phone. My older samaung phone had the exact same issues with US roaming. I could never place a call. T-Mobile, Verizon, AT&T. Didnt matter.

[uy]

No personal info.

Connected to verizon manually. First call made to Canada resulted in "network busy"

Every time.

Have been unable to make a call in the US for 2 weeks.

Thanks all.

[hTideGnow]

hi @uy 

what phone is that?

try also connect manually to Verizon 

and try network mode to 4G or LTE

[uy]

Hey all.

hTideGnow, my replies continue to be flagged as spam.

Yes, everything on.

[hTideGnow]

hi @uy your post is here, maybe you had exposed some personal info earlier 

so, what is your US roaming problem 

 first , did you turn in data roaming?

[uy]

My community posts are being blocked. "Marked as spam."

This is more of a test message than anything. Does this happen to anyone else?

I am looking for help with a US roaming problem. But I have been unable to post for 2 weeks in the community. Thanks.