02-23-2024 04:01 PM
Hi,
I would like to change my current plan to the Canada-US 5G 75GB for $40/mo
I have previously requested but the plan was not available at the time.
Best regards,
Winston
Solved! Go to Solution.
02-23-2024 04:49 PM
Thanks Handy1 but it wasn't showing that option for me for some reason. What did work was the recommendation from softech and I was able to change it and take effect in my next billing cycle.
Thank you both!!
02-23-2024 04:20 PM
@Winston416 If you're still not seeing it in your subscription changes section contact customer service by private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon top right or tap your avatar for Messages.
02-23-2024 04:18 PM
@Winston416 Close to the top left of screen when you first log into your account do you not see change subscription? Click it and you will see the plans available
02-23-2024 04:13 PM
Unfortunately it does not allow me to do so for the plan that they have. It only provides me with adding us roaming but no subscription change.
02-23-2024 04:08 PM - edited 02-23-2024 04:09 PM
it is now available for everyone. Just login My Account, go to Change Subscription page and you should see it there.
https://myaccount.publicmobile.ca/en/account/plan/change-plan
** if you don't see the plan, try login again using Incognito mode
As usual, we suggest to choose Change on renewal to avoid losing money from early plan change
02-23-2024 04:04 PM - edited 02-23-2024 04:04 PM
@Winston416 Log into you account and go to subscription add on page / change plan and select the plan . Set it to charge for next renewal so you don’t lose money on your current cycle
Change plan in 3 easy clicks
Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle