US Addons - no service

[GB71]

Hi

I bought my daughter the “Talk, Text, and 3 GB data”.  We crossed into the US yesterday and no service.

I’ve made sure that she switch to LTE service, turned cell service off/on, and rebooted her phone twice.  No luck.

She’s using an IPhone 15 with iOS 16.2.

Any help would be much appreciated 

[GB71]

iPhone 15 with iOS 16.2

[hairbag1]

@GB71 

make sure to enabled Roaming Data in phone settings. For best talkabilty, cellphone needs to have volte turned on by PM...what kinda cellphone is she using ?

[Dunkman]

@GB71 

Do you see the add on in her self service account?

You can manually select either T mobile or AT&T US partner. 

Maybe a network reset of phone (this will erase any saved Wifi passwords)

Here is some more info

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming-troubleshooting