After checked the community, it looks like I am not the only one who got double charged during the new plan activation.
- Firstly paid 20$ to buy the plan
- Then logged into the app and found the plan was expired and paid 20$ again to reactivate the subscription..
Problem: After the activation glitch, I already successfully created and activated another new PM account with a new email.. So this problematic double charged account will not be used anymore.. (I even removed the eSIM of this problematic account..)
So Could you pls just refund me the 40$ I paid for that glitch? Since I don't even need that problematic account and phone number anymore, please don't add the refund as credit funds to this account.
If you don't want to refund me to credit card directly, can you please refund 40$ as credits to my new PM account (which is actively in use by me)?
Can any knowledgable agent help? thanks a lot !
