URGENT - Can't make or receive calls

[Vansamcan]

I sent message regarding above to agents, no bother to reply. Switched off/on twice - not working. Reset network settings - not working.

[Vansamcan]

I tried many 1800 and other numbers, same issue.

[Vansamcan]

Thanks, I'll wait, I am in BC, 12.25 am, time to go to sleep. Thanks anyway.

[BKNS27 · Accepted solution]

@Vansamcan 

CS_Agent will get back to you by private messaging on the envelope icon above. It may take up to 48 hours but normally would take up to 2 hours.

Staff hours are 6:00am to 10:00pm EST.

Hopefully they will get back to you soon.

There seems to be an issue when PM switch to VoLTE.

Did you try add 1 in front of the number you are calling?

[Vansamcan]

Thanks for the response, I created a ticket about 5 hrs ago.

[NDesai]

@Vansamcan Did you create a ticket instead of sending a message to them? They are usually pretty quick to reply, but in case you don't hear back tomorrow, I suggest put in another ticket with all the details.