U.S. Roamimg

[woodlandechoes1]

I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site.  HELP I have some urgent calls yo make back to Canada.

[Phil_Adelphus]

@woodlandechoes1    2 addons for talk text and data (U.S.)

I don't think it is possible to buy two consecutively, or did you get the $15 talk and text plus a separate data one?  Do the add-on/s show when you log into your account?  They are time limited so did you buy them within the last 15 days?  As suggested earlier, other than trying 2G on T-Mobile is the phone set to 4G/LTE (5G is unreliable with AT&T).

[woodlandechoes1]

Tried this and it still does not work

[Dunkman]

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@woodlandechoes1 wrote:

Hi The phone is a Galaxy A53 5G and I bought  2 addons for talk text and data (U.S.)

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@woodlandechoes1 

That phone is VoLTE compatible, so don't bother with 2G network. 

So, did you try both AT&T and T mobile?  

Why did you purchase 2 add ons?  Which exact add ons did you purchase?  If you bough the same 2 add ons, it might mess things up with your service.  

[woodlandechoes1]

Hi The phone is a Galaxy A53 5G and I bought  2 addons for talk text and data (U.S.)

[woodlandechoes1]

Thanks but I use FONGO and it works sometimes, but I paid for service and I am expecting several important calls to me.

[fixin]

@woodlandechoes1 - If you need to make urgent calls to Canada, temporarily use apps like TextFree, TextNow, or Fongo. They'll give you a free phone number with VoIP where you can call back to Canada. You can have a local number (Not the same as your Public Mobile number) & unlimited calls with texts.

You may also be in a No Service area, so check the coverage map of Public Mobile in the USA, T-Mobile in the USA, and AT&T in the USA. 5G+ or 5G Ultra Capacity (UC) won't matter since Public Mobile only has 5G (No +, no UC.)

Public Mobile USA Coverage (Dropdown arrow to right corner > United States: https://www.publicmobile.ca/en/on/coverage?gad_source=1&gclsrc=ds 

T-Mobile Coverage Map:https://www.t-mobile.com/coverage/coverage-map 

AT&T Coverage Map:https://www.att.com/maps/wireless-coverage.html 

If you ARE in AT&T's, PM's, or T-Mobile's coverage map, ask CS_Agent for help with US roaming. 

 ⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Phil_Adelphus]

@woodlandechoes1   T-Mobile 2G can be spotty.  What phone do you have and when did you buy the add-on and which one did you get?

[woodlandechoes1]

I reset to 2G and t-mobile and still not working.

[Dunkman]

@woodlandechoes1 

Which model phone?  Is it VoLTE compatible? That is important for talk service. 

Try to manually select T mobile or AT&T US carrier.  If one does not work, choose the other.  

Other troubleshooting advice:

1. Reboot phone

2. Network reset of phone

3. Toggle airplane mode on then off

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

[Handy1]

@woodlandechoes1  Do you have data  roaming turned on in phone settings ? And set phone to 4G/LTE and connect to T mobile or AT&T if still issues with voice try phone set to 2G and connect only to T mobile