U.S. Add on

[FourJacks]

On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I have to purchase it?

Thank you.

[popping]

@FourJacks 

From your screenshot, you still have data left from your current US roaming add-on.

Try different US roaming network.  If you are currently connected to AT&T, change it to T-Mobile and vice versa.

[computergeek541]

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@FourJacks wrote:

On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I have to purchase it?

Thank you.

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According to the screenshot, you already have U.S. roaming on your account, at least an add-on that includes data. Unfortinately, it's difficult to tell from that if you've encountered of those roaming service bug that others are speaking of.

[Triguy]

• If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Customer Support Agent .

[Anonymous · Accepted solution]

 @FourJacks : US talk and text add-ons would show up after clicking on Plan Details. There's a timing bug around the end of your 10 day add-on. Maybe you could post your payment history to see what you might have bought.

To re-buy roaming add-ons you would need to wait another 24 hours or ask the CSA's to renew it for you. That's the timing bug.

Don't buy a different roaming talk or text add-on while one is active. That produces another problem.

[Anonymous]

@FourJacks 

any Add-on is it a one time purchase.