US ROaming

[joanedwards]

I have the $25 plan with unlimited Canada-wide talk (and I'm on AutoPay).  I purchased the US talk add-on.  I was in Montreal enroute to FL and tried calling my husband in FL to let him know my flt arrival time, and I got a msg saying I used up all my minutes and to call 611 to add more minutes.  What's up??

[pkaraa]

Hope you were able to use any msging app to convey the msg about your flight.

Autopay does not let you buy add-ons. Fund your account before you buy add-on.

[joanedwards]

Thanks so much!

[Triguy]

Purchasing Add-Ons is a 2-step process:

• You will need to add funds equal to the amount of the Add-On to your account.
• Then, click on ‘Purchase Add-Ons’ on the Overview page.

[Anonymous · Accepted solution]

 @joanedwards : Nope. Autopay is only used for plan renewals. Add-ons need to see the money first to be able to buy them.

[joanedwards]

I am on AutoPay...I assume whatever add-on I may choose would be added to my regular bill at month-end and the payment taken automatically.

[Anonymous]

 @joanedwards : The roaming only works when in the US. Also, did you do the 2 steps of buying the add-on? Deposit money, buy add-on.

To call the US while in Canada would need the US long-distance add-on.

[Triguy]

When did you purchase the roaming add-on ?  It expires 10 days after purchase.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming