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Intermittent Outgoing Calls

HollyT88
Great Neighbour / Super Voisin

Hello! My mom is a new Public Mobile user and has for the past few weeks been dealing with intermittent outgoing calls. For some reason, when calling other Public Mobile customers, her phone doesn't ring, even though their's does. So sometimes she has no way of knowing that the call is going through, and then other times the call just never goes through altogether. Any thoughts? She had already tried a new SIM card.

2 REPLIES 2

Dunkman
Oracle
Oracle

@HollyT88 

Which model phone is she using?  Wondering if it can be an issue with the network changes of the 3G  850 MHz band.

hTideGnow
Mayor / Maire

hi @HollyT88 

when calling others, the phone have no ring until people picks up.  Some had that issue and PM support agents need to refresh the account to resolve the problem, so submit them a ticket using your Mom's Public Mobile account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

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