Trying to transfer my old number and services on new sim card

[esjliv]

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@Samdan wrote:

Yeah I have old sim card issues .so I got new one to change over?? Do I activate the new sim card first???

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@Samdan  - you do not activate the new SIM card through the regular activation process, if you have a current account already.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[esjliv]

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@Samdan wrote:

Do I activate the new PM sim first .that I'm gonna use .to get my services from old sim 

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No, you do not ACTIVE the new sim card you obtained. 

You just swap the SIM number connected to your account. @softech shows the steps.

You can also see here: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

But, it sounded like you did activate the new SIM? So, you paid for a new account and plan?

If so, sorry to hear it. Not sure if CSAs can help. But if you explain your situation, they may.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@Samdan 

your account is active in here,

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

go to top up at Quick links and you will see change SIM card, then change the number and save changes and insert SIM card in device.

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

[Samdan]

Do I activate the new PM sim first .that I'm gonna use .to get my services from old sim 

[Samdan]

Yeah I have old sim card issues .so I got new one to change over?? Do I activate the new sim card first???

[Timer]

@Samdan 

what wrong with old SIM card, just login and pay your bill and will be active account and no need to new account to set up, and not allowed you have a number with PM and open new account in PM no way. 

but if you have a issue with old SIM card you can login to change SIM card number.

[Samdan]

My sim card snapped so I got a new one! But now I'm trynna figure out how to put my old number n services on this new public mobile sim 

[Samdan]

Do I activate the new public sim card first ??? Cause I did this put old sim n the new one .but nothing happened the new one just erased 

[Samdan]

Thank u guys so much hope it helps . But this is what I mean if anyone doesn't get me ? I have a active plan an number with public mobile already but my sim card snapped. So I bought new public mobile sim card which is not activated and now I want my old plan n number on this new public sim .same provider!! What do I do now 

[softech · Accepted solution]

>I tried but can figure it out .can u help me please

@Samdan 

Login to My Account , Use the Quick Links on top and select Change Sim card (or if you are using the phone, go to Profile Page, scroll down to My Account info section and click Edit Account info)   Then enter the new sim card number and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

[Timer]

@Samdan 

tried use browser from computer, and clear cache and cookies and use one page inPrivate mode,

Login Page  on the top up righ site has quick links change SIM card.

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

[NDesai]

@Samdan What's the reason you would like to transfer your old number and service to a new sim card? Did you lose your phone? If not, anything wrong with the sim card? If you just got a new phone, simply transfer the sim from your old phone to the new one. 

[RossN]

@Samdan what are you having problems with?

[Samdan]

I tried but can figure it out .can u help me please

[RossN]

@Samdan hi you go into your self serve account under profile,you can change it there 

[RossN]

@Samdan hi you go into your self serve under profile , you can change it there 

[Samdan]

• How do I transfer my number and services to a new sim card cause my old one broke so now I'm trying to transfer it to a new one