Hi @JakeTheBosun you need to login to all 3 accounts and all 3 are leaving PM?
To sort out the login issue, try to direct message them here:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
I should mention, I got confirm messages at the transfer on each phone, and sent "Yes" to confirm each one at the time.
@JakeTheBosun oh, then you are almost done.
You got the message and replied YES, so your PM services on all 3 are active
Since you replied YES, your porting should be completed within 2 hours. Reboot your phones with the new sim cards every 15 mins for an update.
if it is already 2 hours after you replied YES, what you need to do now is to talk to your new provider and ask them where is the hiccup.
I can't tell anymore. For those two, The new sim cards were inserted AFTER the "YES" confirmation message was returned still using Public Mobile service. I waited 30 minutes and then inserted the sim cards. One number transfered but two others didn't.
HI @JakeTheBosun Maybe it just need a bit more time. Porting usually fast but can take longer in some cases.
Can you still login to PM Self-Serve for the other 2 accounts? Try it. If you no longer able to login, it is a good sign, the account is closed and the number is ported