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Trying to transfer my existing Numbers to another service provider

JakeTheBosun
Good Citizen / Bon Citoyen

There seems no way I can get all 3 of my numbers to be released. (Only one was released)

33 REPLIES 33

RossN
Mayor / Maire

@JakeTheBosun hello you would have three different accounts here so you need to do each one individually 

JakeTheBosun
Good Citizen / Bon Citoyen

I seem to be locked out of two, how can I access those two?

JakeTheBosun
Good Citizen / Bon Citoyen

I should mention, I got confirm messages at the transfer on each phone, and sent "Yes" to confirm each one at the time.

Hi @JakeTheBosun   you need to login to all 3 accounts and all 3 are leaving PM?

 

To sort out the login issue, try to direct message them here:

 

: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

@JakeTheBosun are all three accounts active? they must be for Public to release the number 

JakeTheBosun
Good Citizen / Bon Citoyen

I can't tell anymore. For those two, The new sim cards were inserted AFTER the "YES" confirmation message was returned still using Public Mobile service. I waited 30 minutes and then inserted the sim cards. One number transfered but two others didn't.


@JakeTheBosun wrote:

I should mention, I got confirm messages at the transfer on each phone, and sent "Yes" to confirm each one at the time.


@JakeTheBosun   oh, then you are almost done.

 

You got the message and replied YES, so your PM services on all 3 are active

 

Since you replied YES, your porting should be completed within 2 hours.  Reboot your phones with the new sim cards every 15 mins for an update. 

 

if it is already 2 hours after you replied YES, what you need to do now is to talk to your new provider and ask them where is the hiccup.

 

 

 

JakeTheBosun
Good Citizen / Bon Citoyen

The new provider replied the hicup is that Public Mobile will not release the numbers because the account numbers are not correct, but I cannot access Public Mobile account two get the other two account numbers at this point.


@JakeTheBosun wrote:

I can't tell anymore. For those two, The new sim cards were inserted AFTER the "YES" confirmation message was returned still using Public Mobile service. I waited 30 minutes and then inserted the sim cards. One number transfered but two others didn't.


HI @JakeTheBosun   Maybe it just need a bit more time.  Porting usually fast but can take longer in some cases.

 

Can you still login to PM Self-Serve for the other 2 accounts?  Try it.  If you no longer able to login, it is a good sign, the account is closed and the number is ported