Trying to set up a new account

[Wiggy]

I need help setting up a new account. I have a new SIM card. I've filled out everything under getting setup account but once I get to email it says email is not valid. I've tried 3 different emails and they all say the same thing. What could I possibly be doing Wrong?

[Lieux]

You can try a different browser or in incognito mode @jackiegalbraith 

[jackiegalbraith]

the link sent i got this message 

An Unexpected Error has occurred.

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 38660532.

  Click your browser's Back button to continue.

@CS_Agent 

[Lieux]

@jackiegalbraith here you can reach the moderator..in a private message..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. 

If you want help you can explain your problem with activation here...

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

and give details of your problem..

[jackiegalbraith]

i am trying to sent up new account but keeps saying to contact you need @CS_Agent 

[cavemantoronto]

---

@getterdonewelde wrote:

my phone is compatable and I got an unlock code from telus but my email is not getting verified and I can't seem to activate my new sim card.     HELP

---

You do not need to unlock a Telus phone to use it here.  What do you mean emal not getting verified?

[Lieux]

Can you post your question here for more help??? @getterdonewelde

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

[getterdonewelde]

my phone is compatable and I got an unlock code from telus but my email is not getting verified and I can't seem to activate my new sim card.     HELP

[Marchibald]

You get to pick your # in the process of setting up

[Marchibald · Accepted solution]

I'm assuming you have a solution by now (if you have please accept a solved request), but something that frequently happens to me is if you auto fill or copy and paste some websites don't accept it.

[LEGO]

@Wiggy Instead of typing, try Copy and Paste your email address.

[Anonymous]

@Wiggy, the phone number is up to you.   You can pick a new number,  or transfer (port) in your old one.   You can also take a new one first,  and once everything is working OK, Transfer in your old one.

[meocon]

@Wiggy new sim card doesn't have any number. Usually porting your own number it just takes few minutes but sometimes it takes up to 2 hours.

[Wiggy]

Yeah I don't know. Iv tried on 2 different devices and have been trying for hours. Not sure what to do now. Does the new SIM card come with a new phone number? 

[meocon]

@Wiggy 

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

[Anonymous]

@Wiggy, did you try privacy/incognito mode as suggested previously?  I have never heard of anyone getting an error due to the @ symbol in their email address. 

[Wiggy]

I just tried a different browser and get the same result when putting in my email address. It seems when I put the @ button in the email it underlines it in red and won't accept it! 

[smp99]

Try private mode or incognito. Sometime that helps as well. 

[meocon]

Did you try different web browser? Are you using gmail? You can try to clean your cache and restart your computer. Hope this help