Trying to get into my account to change credit card to pay my bill

[CGO]

sometimes got error, then wait couple hours ok. you may complete the changes later.

[JK8]

@maisiesansome12 

When using self service clear your browser cache and go incognito. If you do not know your password try the Forgot your password link.

[softech · Accepted solution]

@maisiesansome12   you have problem logging in?

did you try to use the Reset Password link?  enter your email address and wait for the reset password email to arrive

if that does not work, please open ticket with PM support and they can sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there