Trying to change from 8.5gb/$50 plan to the newer 10.5/gb and need assistance.

[cpnfantstk]

I have the older 8.5gb/ $50 plan but would like to change it to the newer offering. However, when trying to switch, I get the message, " The cost of this plan is higher than your current available funds". " You will need to make a payment to complete the plan change".     I don't understand that. I'm on Auto-pay. Both plans cost the same. Have a couple of  other questions about switching and thank you for the help.

1) I have quite a few rewards and  holiday promos including a new loyalty reward. Will all those remain after switching?

2) Is there any difference between the two plans aside from the extra 2 gb ?

3) My payment date is tommorrow.. June 15. Will the switch take effect tomorrow when selecting " change on next rewewal"  or should I change now ?

4) Anything else do I need to be aware of when switching plans?

Much appreciated

[hTideGnow]

@cpnfantstk ..good.. Now, you Have more data than you think .. LoL

[cpnfantstk]

Everything worked out fine. Thanks again.

[gpixel]

@cpnfantstk 

it was probably a good idea to load funds into your account for the switch. there's a high chance it's going to fail, relying on auto-pay. hopefully not though...

[Anonymous]

 @cpnfantstk : How's your side kick the brown dirt cowboy doin' these days? 🙂

[darlicious]

@cpnfantstk 

Unfortunately promos are almost always for new activations only. But it never hurts to ask! You can look and see if you recieved a text from pm from 5198 on June 4th offering some customers a bonus $20 referral credit if they refer a friend by June 25th.

[cpnfantstk]

Wonder since I'm switching , that there might be another promo I'm entitled to before this takes effect tommorow. I know it's the same plan with 2gb more but who knows what's out there.

[darlicious]

@cpnfantstk 

Hey it's exciting to see that extra $1 reward in your account. I'm two months from two years and I'm excited to go from a loonie to a twoonie in loyalty rewards.

[cpnfantstk]

Thank you. Appreciate that. 

[darlicious]

@cpnfantstk 

Congratulations on your one year anniversary with public mobile!

[AE_Collector]

@cpnfantstk 

In all likelihood you wont lose anything making the switch. The exceptions are if you signed up with an ongoing bonus such as 2 GB ongoing bonus data (not add-on data) OR if you signed up on a $10 off every 30 days for 3, 6 or 8 30 day renewals. These type of new customer perks usually say they will be lost if you change plans. I don't think there has been any of the $5 or $10 off for first X months promos for half a year or more. Sooo, chances are you are good to go.

AE_Collector

[cpnfantstk]

Thanks people. Very helpful. 

[Anonymous]

you can to selecting " change on next renewal"

all your rewards is safe from the switch and the keep it the same but any promo code you have before you will losing,

and for your holiday promos will losing the can't add again to you
from the extra 2 gb that promo for a new customer only,

For more info visit  HERE 

if you have promo and you don't want to losing i recommend you to contact customer service by Moderator Team, before you change plan maybe the have a new promo can them add to your account you neve know try it,

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• explanation to them nice Team and nice service.

      Good Luck

[esjliv · Accepted solution]

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@cpnfantstk wrote:

I have the older 8.5gb/ $50 plan but would like to change it to the newer offering. However, when trying to switch, I get the message, " The cost of this plan is higher than your current available funds". " You will need to make a payment to complete the plan change".     I don't understand that. I'm on Auto-pay. Both plans cost the same. Have a couple of  other questions about switching and thank you for the help.

---

1) I have quite a few rewards and  holiday promos including a new loyalty reward. Will all those remain after switching?

• All autopay, loyalty, refer a friend, addons you purchased and gift promos will stay on your account when you change plans.
  1. Only thing that 'may' be affected are any promos given to you when you signed up originally with Public Mobile (sign up bonuses), and these depend on the terms and conditions....fyi, sometimes these stay with plan changes even though the terms say otherwise - YMMV.

2) Is there any difference between the two plans aside from the extra 2 gb ?

• No difference other than the extra data - better plan for the same price.

3) My payment date is tommorrow.. June 15. Will the switch take effect tomorrow when selecting " change on next rewewal"  or should I change now ?

• Choose "Change on next renewal" and it will do everything all by itself. Make sure it is showing as a scheduled change.

4) Anything else do I need to be aware of when switching plans?

• See 1. a. above

[cpnfantstk]

Ok. didn't realize that clicking " next renewal date" again brings up a window. I was focusing on the adding funds message.  Are all my rewards safe from the switch? Thanks. 

[hTideGnow]

@cpnfantstk  did you select to change plan in the next renewal day instead of  Immediately?  If you choose to change in the next renewal day, they will take money off Autopay when it renews, it will be tomorrow in your case 

Yes, the 2 plans are pretty much the same except with the data limit difference.

[Triguy]

Here is more information about changing plans.  It is recommended to change on next renewal so you don't lose any unused minutes, data, or texts   You will still keep your rewards.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan