This may be a question for a CS rep but thought I would start here and go from there. Current phone is OnePlus 8T. According to specs this phone does have 5G compatibility. I have been using this device around 2 years with PM on a grand-fathered plan with no issues. Decided to switch plans to a 5G plan as the old plan no longer fit my needs anymore.
Chose my plan and the option to switch on renewal date. This is the first day on the new plan. This morning the phone wouldn't connect to the network. After a reboot everything is connecting. However I am not able to connect to the 5G network. All I see on screen is 4G or 4G+.
On my phone the Preferred Network Option only has 4G/3G/2G (Auto), 3G/2G (Auto) or 2G Only as options. The settings for Preferred Network Type appear under the sim card settings on this device. I have been on PM for the last 4 years with the same plan and same sim card - is it possible that the sim card is not compatible with 5G and would need a new card?
Device is fully updated, restart has been done, APN settings have been checked. All seem to be good. Possibly this model is not supported under 5G.
When I check the compatibilty page https://www.publicmobile.ca/en/on/get-help/articles/check-your-phones-compatibility all frequencies are listed in MHz while the 5G bands listed in the spec information are nXX. I am not network savvy so not sure if the 5G bands listed for this deviceare compatibile or not with the PM 5G network.
The last speed test I ran just now is at 83.69 Mbps download.
Any thoughts or suggestions on things to try? I know I have gone down a rabbit hole of moving away from my grand-fathered plan and really don't want to switch plans again but not sure of a way to move forward.
Forgot to mention I am in Edmonton so connecting to 5G shouldn't be an issue.
Thanks for any assistance you can offer.
