Network connectivity Issue

[Olumight]

I have been unable to use data for 2 days and I can't seem to reach the Customer Service Agent. Meanwhile I was just charged for this month's subscription. I need answers as I an unable to use data outside my house. 

[Handy1]

@Olumight  Maybe try rebooting the phone and reset network settings see if that helps , note by resetting network settings you will have to re add wifi password and blue tooth 

but to engage support 

Public mobile prefers

you  use the orange chat bubble bottom right of screen . If that dosent work you can instead send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Olumight 

you tagged the wrong people.  Also, tagging support won't help.  You need to submit a ticket

but before doing so, try to Reboot phone and click Reset network settings.  Check if the phone shows connected to the Public Mobile network

if you need to submit ticket, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage