Trouble transferring in

[Kennyg7212]

I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it

[softech]

@Kennyg7212 

use this link for the envelop (inbox)

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(no worry, for some browser, the My Messages (inbox) is inside the Avatar menu)

[Kennyg7212]

Must be blind. Can’t see an envelope icon. 

[hTideGnow]

HI @Kennyg7212 

call the porting support team and they can explain what was wrong.  I think you should get the account number and not IMEI.   I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[softech]

@Kennyg7212 

better to use account number instead of IMEI.  

There is a number to call to talk to live support.  Provide them the account number and  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed