Trouble transferring a number.

[Dude91]

While attempting to transfer our numbers to Public from Cityfone both my son and I received a text advising that we entered an incorrect ESN/MEID. Has anyone encountered this recently.

Thanks

[Dude91]

Thanks...it was an eSIM. Turns out that I should have used my Cityfone account number rather than my ESN/MEID. A CS_Agent did call and made the change for me as described by fixin 1 below.  All is well now. Cheers!

[Dunkman]

@Dude91 

Did you activate physical SIM card?  If you did, what happens when you put the SIM card in your phone.  Are you able to get any service?  Able to text or call out?  or incoming texts or calls?  

Might be a stuck port. 

[Dude91]

Thanks!

[fixin1 · Accepted solution]

@Dude91 - Try this:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-from-Zoomer-Cityfone-to-Public-Mo...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Tips-for-transferring-phone-number-from-Z...

And if you need help please contact CS_Agent or Cityfone customer service, you can reach Public Mobile Customer service here:

Submit a ticket via Chatbot:

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If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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