Trouble switching to new plan

[Terrybaskin]

<span;>My account renewal date was yesterdat Sunday Nov. 6th.  On Saturday Nov 5th I updated my account from a 1 gb $25 plan to your new 5 gb $40 plan.
<span;>On Sunday and today your site shows that I payed for the new plan, but shows no evidence of the new plan being in effect.  In fact it shows that I have used up all of my data.  Please, can you rectify this, before I become very frustrated?

<span;>Sincerely, Terry

[Terrybaskin]

I have tried those things and I still have the issue, and end up with no data.

But I will try doing it again.

[Outdoorsman]

@Terrybaskin hi have you tried clearing your cache and using a different browser in private or ingognito mode? sign back in to see if your account updates with the new plan 

[Meow]

To log in to your account if it shows incorrect info: Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.