Trouble signing in and topping up my two other accounts

[sindu_path1]

I have 3 SIMS/accounts in total but I’m unable to sign in and top up 2 of them as the email addresses are not being recognized (so can’t reset password)

[esjliv]

@sindu_path1  - each email per account has to be unique, is that the case?

If so, then try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well is likely your best way to log into accounts of late.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

You can submit a ticket here if still having issues to: Create or forgot My Account email or password link

[darlicious]

@sindu_path1 

Did you use email aliases when you created the accounts? You can add funds via the 611/IVR system with the card on file and the 4 digit account pin # or without the account pin # by purchasing and loading a  pm voucher on the account via 611.

Edit:

More info here but eventually you must contact customer support.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...