How do you suspend an account in the NEW Redesigned Self-Serve?
When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it.
BTW, I was doing this at 4 am on the account Renewal date, between 12 AM and 6 AM when PM does their account updates. I have never been prevented from suspending my account, even on the Renewal day. This BUG on the site needs to be fixed.
Hi @pm-smayer97 - glad you found a work around. That link doesn't work for me..because it is bring me to a regular Chrome tab. But since the upgrades My Account has been working best for me in incognito mode. Public Mobile should post this somewhere about this finicky issue..😐
Under the "Profile" section here:
When I click "Report Lost / Stolen Phone" I get the below option:
But that is as far as I want to go..does this not happen for you?
I am in My Account through incognito mode. Try the incognito mode way and see if it works for you.
When you are logged into Self-Serve, you can simply use this link to bypass this prohibition and still suspend your account! This is clearly a BUG given that it is still possible to perform this with the work-around.
BUT others should also report this BUG so it is corrected.