Trouble porting number

[PNT]

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working! 

[iliketotalk]

@PNT here is the link for moderators  

[PNT]

Thanks for these suggestions. Restarting the phone didn't work and the SIM card is unavailable (I'm on holiday and left the old one at home - oops!). However, I did check the old account on the Fido website and it looks like it's still active, so I think that's the problem. 

A moderator did get back to me, so I'm hoping they can help figure out why Fido won't transfer the number. 

[will13am]

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@geopublic wrote:

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@PNT wrote:

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working! 

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@PNT  Other customers have reported that Fido ports take just over 24 hours to complete so it should complete in the next couple of hours. If there was a problem with incorrect information then PM ould have send you a text to contact them via the community. Not sure why Fido takes so long to release the number.

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Fido ports take about 30 minutes.  I did 3 of them back to back into the same Public Mobile account earlier this year.  It's a lot faster than interacting with a rep and avoids the clumsy conversation.

[computergeek541]

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@mimmo wrote:

@dabr  I never heard of the lost stolen trick helping to fix a failed port or to complete a port.  Where did you come across this?

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It's probably not going to harm anything, but I would have thougth that would be more for situations of the service not working at all or the sim card not being provisioned.

[mimmo]

@dabr  I never heard of the lost stolen trick helping to fix a failed port or to complete a port.  Where did you come across this?

[geopublic]

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@PNT wrote:

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working! 

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@PNT  Other customers have reported that Fido ports take just over 24 hours to complete so it should complete in the next couple of hours. If there was a problem with incorrect information then PM ould have send you a text to contact them via the community. Not sure why Fido takes so long to release the number.

[oglat]

In a meantime while you wait you should be able to use the Fido sim. I just found out about it couple of days ago. 

[dabr]

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@PNT wrote:

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I sent a private message to a moderator yesterday but haven’t heard back. I’d really like to get my phone working! 

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If restarting the phone, as suggested, doesn't work, try the lost/stolen trick.  Log into your account, select plans/add-ons, select phone lost, suspend, log out, wait at least 5 mins and log back in and report phone found and unsuspend.  Log out, restart your phone.  Sometimes this will reset your sim and account.

[Alex888]

@PNTTry your old SIM, if it still works then the port hasn't gone through yet. If it doesn't work then there was a problem with the port and you will have to wait for the moderators, they may take 2-3 day to respond.

Have you tried restarting your phone or clearing your phone cache?