"Telus Communications, Rogers Communications and Bell Canada said Thursday they are working to improve capacity to route calls between carriers after reports of dropped calls, calls that fail to go through and “all circuits are busy” messages faced by some subscribers.
The companies report an increase in cell, landline and internet use as customers work from home, organize teleconferences and phone toll-free information numbers set up by provincial and federal governments.
“Given the unprecedented volume of mass-calling events and new 1-800 numbers being set up through government agencies to help Canadians through the crisis, there are some challenges with voice calling between different networks and providers,” said a Telus spokesperson, Liz Suave."
