Trouble in transferring number

[Nilesh5885]

Message come as a trouble in transferring number contact agent. 
Please help

[Nilesh5885]

My number is transferred. Thank you for the support.

[hTideGnow]

HI @Nilesh5885 

if that is the case, PM porting team might be able to help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Nilesh5885]

Yes I can make the calls. I have asked them but no reply yet.

[Dunkman]

---

@Nilesh5885 wrote:

I haven’t received any message yet. Once I press activate I received the error message which I have attached.

I don’t have any PM service related to my number. We have one account in koodo and my number ia second line. First is my wifes number.

---

Then you will need to private message customer service agent.  It will take up to a few hours for CSA to respond.  

[hTideGnow]

hi @Nilesh5885 Postpaid should be ok then.  And you should message support and ask.  But porting from Koodo would work for sure.

And btw, with your PM sim card, can you make outbound calls?

[Nilesh5885]

Mine is post paid service.

[hTideGnow]

hi @Nilesh5885 do you have Koodo prepaid or postpaid service? 

if you have Koodo prepaid, you have to  activate with a temporary phone number first,  and only request porting with the help of PM support after the activation is completed

I suggest you check with PM support first. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nilesh5885]

I haven’t received any message yet. Once I press activate I received the error message which I have attached.

I don’t have any PM service related to my number. We have one account in koodo and my number ia second line. First is my wifes number.

[Dunkman]

@Nilesh5885 

Did you respond yes to the port request text from your original carrier?

Did you have any service with PM SIM card?  If the port is stuck, you should still be able to call out or text out.  Just unable to receive texts or calls.  Data should be still working.