Trouble connecting with an agent

[Skyehigh1]

How on earth do i connect with an agent?

[hTideGnow]

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@Skyehigh1 wrote:

I just got a new message saying try to reply again its not letting me this is the worst service ever ive been trying since thursday. I just want my refund please.

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HI @Skyehigh1   what do you meant by "not letting" you reply?  What error you got?

[Skyehigh1]

I just got a new message saying try to reply again its not letting me this is the worst service ever ive been trying since thursday. I just want my refund please.

[dust2dust]

Just click the reply button again. It fixes itself.

[Skyehigh1]

I got a response giving me an option now it wont let me send my response telling me to correct highlighted areas

edited by computergeek541: removed inappropriate comment

[iliketotalk]

@Skyehigh1 

hi you will need to open a ticket through Simon to speak to a customer service agent they will help you mention your issue

 Click here in the meantime is there anything we may be able to help with?

[JK8 · Accepted solution]

@Skyehigh1 

Use one of the links below. You can post your issue here and maybe the community can assist you.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.