Trouble accessing account

[Ehoganmw]

I need help.  I am locked out my account and no longer have access to my recovery email.  I am not seeing the option to receive a SMS text message instead.  Any idea what I can do?

[Yummy]

Contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[softech · Accepted solution]

@Ehoganmw   

if you have no access to your email to complete the self password reset, you will have to open ticket with PM Support and have them to assist the password reset process

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there