Trouble Transferring My Number

[Pattycakes2]

I tried to port over my number when signing up with Public Mobile during the flash deal. However, the port did not go smoothly. I was billed for the sign up and now I have 2 accounts - the current one with Public Mobile and my previous carrier. I still get texts at my number from my previous carrier and that service hasn't stopped yet, while I can use the data from Public Mobile. I was anticipating a call but have not received one yet.

I also have a referral code of: 473K09 , that I was not able to enter in the registration portion. Please assist. 

[Handy1 · Accepted solution]

@Pattycakes2  Best to ask support to help sort out and add referral code for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hairbag1]

@Pattycakes2 

you're going to have to contact Customer Support using this link...but they're super busy trying to clean up the latest messy roll-out of the 50% Off offers.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437